REFUND / CANCELLATION POLICY
BrassDepot.com is committed to customer satisfaction. If you are not satisfied with your purchase, we offer the following refund and cancellation policy:
1. Cancellations: Orders may be canceled at any time prior to shipment. If you need to cancel your order, please contact our customer service team as soon as possible. If the order has already been shipped, the order cannot be canceled and must be returned in accordance with our return policy (see below).
2. Returns: If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund of the purchase price. All returned items must be in their original condition and packaging, with all accessories and documentation included. Return shipping costs will be the responsibility of the customer.
3. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team as soon as possible. We will make every effort to resolve the issue to your satisfaction, including replacing the item or providing a refund.
4. Firearms: Sales of firearms are final and cannot be canceled or returned. If you have any concerns about the condition or functionality of a firearm you have purchased from BrassDepot.com, please contact our customer service team immediately.
5. Custom Orders: Custom orders, including custom-built firearms and special orders, are not eligible for cancellation or return.
If you have any questions about our refund and cancellation policy, please contact our customer service team. We are here to help and want to ensure your satisfaction with your purchase from BrassDepot.com.
Need help?
Contact us at
info@brassdepot.com or call 760.608.3660 for any questions.
